Return & Cancellation Policy

This policy applies to three categories of individuals:

1. Service Providers or Sellers: This group includes coaching centres, private tutors, educators, employers etc.
2. EduKare: Refers to websites or apps where student, teachers, job seekers can interact each other.
3. Subscribers: These are students, job seekers who utilize services from service providers.

Return or Cancellation Policy

1. Return Policy for Products Sold by Service Providers:

• This policy does not apply to our platform as we do not sell any product.

2. Cancellation Policy:

• Cancellation by EduKare
  • EduKare reserves the right to cancel an order or subscription under certain circumstances:
    1. Failure to comply with our terms.
    2. Technical errors or issues.
    3. Problems identified by EduKare’s credit and fraud avoidance department.
    4. Malpractice in placing the order.
    5. Bulk orders placed for commercial resale.
    6. Multiple orders placed for the same product.
    7. Rejection of EMI offers by the bank.
    8. If we cancel an order, you will receive a notification via email or SMS.
• Cancellation by the Service Provider:
  • Service providers (e.g., coaching centres, tutors) can cancel a buyer’s order for specific reasons:
    1. Service unavailability.
    2. Technical errors.
    3. Malpractice in placing the order.
    4. Multiple orders for the same service.
  • Buyers will be notified via email or SMS, and EduKare may suspend the service provider who repeatedly cancel orders without valid reasons.
• Cancellation of Service Provider’s Own Subscription:
  • Service providers can cancel their own subscription within 30 days of purchase. EduKare will decide whether to accept the cancellation and issue any applicable refund.
• Cancellation or Return by Subscribers:
  • Subscriptions cannot be returned or canceled.
• If the cancellation or return is accepted, you will receive a confirmation via email or SMS.
• Refund Policy:
  • You will receive a refund for canceled orders that have been accepted in accordance with our refund policy.

Refund Policy

Refunds are provided for cancellation of subscriptions or services, subject to the eligible criteria outlined in the Cancellation policy or these terms and conditions. Refunds are initiated in accordance with the Cancellation Policy.

1. Service Cancellation:
   • If a service cancellation by the seller or service provider is accepted, the refund amount will be calculated based on the usage duration and the remaining duration of the subscription plan.

Additional Notes:

• If any amounts are wrongly paid or refunded to you, please transfer those amounts back to Doxlib within 3 days of receipt.
• Time Period for Refunds:
  • For canceled orders or subscriptions, refunds are processed within 1-3 working days after acceptance.
• Interest charged by the bank providing the EMI Scheme until the time the request for return or cancellation is raised will not be refunded.
• Mode of Refund:
  • If the original payment method used (credit/debit card or net banking) is no longer valid, we will issue the refund through a cheque. You’ll receive an email requesting you to call us to provide your address for the cheque.